call centre survey

Today’s Call Centres are quickly evolving. Attendants are in multiple locations, spreading across different time zones and in different countries – maximizing quality of service is critical to your success.

Call centre survey provides that common thread to extend through culture, location, and time zones. Management in collaboration with our professional services creates questions that your customers will answer after support from your Call Centre attendants.

Here’s how it works:

• Management in collaboration with wiredsurvey professional services creates Call Centre Survey
• Each Call Centre attendants has a unique id that ties outbound/inbound surveys to them
• Customer contacts your organizations’ Call Centre either by voice or email
• Attendant goes about supporting inbound customer calls
• Attendants send survey to customer post support by collecting email address
• Customer responds to short Call Centre Survey
• Both management and attendant can review customer’s response
• Overall Call Centre team can gain ratings on quality of service

Take the first step:

Register for an account Click here